ORMOC CITY– The Department of Public Works and Highways (DPWH) Leyte 4th District Engineering Office (DEO) has completed a comprehensive three-day Internal Quality Audit (IQA) on August 15-17, 2023 which it undergoes annually to maintain the highest level of quality, efficiency, and customer satisfaction.

Led by Engr. Katherine O. Santiago along with Engr. Irene P. Parco of DPWH – Region V, the audit aimed to reinforce the implementation of processes and mandatory procedures of the Quality Management System in conformance with the requirements of International Standard Organization (ISO) 9001:2015.

The meticulous audit process yielded a positive outcome, with minimal observations identified that shall be further deliberated upon by other auditors of the same region. In addition, the auditors provided constructive reminders to certain sections within the DEO which are useful for continuous improvement, enabling the office to fine-tune its processes and enhance its overall performance.

The successful completion of the IQA highlighted the DEO’s dedication to excellence by adhering to global standards. As the office integrates the audit’s findings and recommendations, it will continue its mission to contribute to the development and progress in the region. (PR)