Information regarding the closure of the iconic San Juanico Bridge to huge and heavy vehicles over 3 tons in weight is simply mindboggling. The sudden closure and ban to heavy vehicles came as a surprise to travelers who had never been informed prior to such closure. Many travelers were stranded at both ends of the bridge as there was confusion where to go to any alternate route. It took several days before concerned officials thought of the old Amandayehan port that was used some years back when the bridge was rehabilitated. Unfortunately, said port was not ready for docking and passage of heavy loads as it was found needing major repair.

What keeps government officials from sharing and disclosing vital information to the public regarding nagging questions about the damage of the San Juanico Bridge that until the time the information remains unclear, chiefly on the structural findings of the consultant.

The photos shared to the public showing rust and corrosion are superficial images that do not describe the strength of the damage of the piers, girders, trusses and gusset plates shown in the pictures. There too were no underwater images and videos showing the damaged foundations. All these information if shared to the media and the public would dispel all doubts regarding what appears to be a progressive cost and timeline for the complete retrofitting of the bridge.

This writer had been asking for a detailed information regarding the findings as to the structural damage, the detailed cost estimate as well as the original load design of the bridge that would explain why the sudden goal to restore the bearing capacity of the bridge to 12 tons. The original load design that the public works and highways department is now aiming to restore is reportedly the 33 tons original bearing capacity. Increasing the bearing capacity to more than 10 times the 3 tons limit that the said agency imposed when it closed the bridge due to the reported damage is certainly too costly.

People could not be blamed if they entertain doubts as to the continuing increase of the cost that the repair of the bridge would reportedly require. There too are suggestions from various sectors to have the original contractor that constructed the bridge be tapped to undertake the repair. The public would be interested if the repair would be made transparent considering that it is taxpayers’ money that is used to finance the repair. Some people believe that the original builder has the expertise and experience than any other. But we could not discount the capability of other contractors who may have advanced equipment and technology to do the job. All that the public needs is transparency so that they can participate in checking the repair works.

The unclear aspects of the repair had caused even the city chief executive who is not bothered with the foul and stinky odor that the unclear sea water along the seawall and fish port area emit, smell something fishy about the bridge repair that seems a work in increasing cost. It really needs more that meets the eye to seen through what remains murky.
comments to alellema@yahoo.com

Strong customer relationships, like strong internal relationships, depend on empathy. While technical skills and expertise are undeniably important, a workplace infused with empathy fosters a more productive, innovative, and ultimately, more humane environment. This article will explore the multifaceted benefits of empathy in the workplace, demonstrating why it’s not just a “nice-to-have,” but a vital ingredient for success.

Fostering Stronger Teams and Collaboration

At the heart of any successful organization lies effective teamwork. Empathy plays a pivotal role in building strong, collaborative teams. When individuals understand and appreciate the perspectives, experiences, and emotional states of their colleagues, they are better equipped to navigate conflicts, resolve disagreements, and work together harmoniously. A team member struggling with a personal issue, for instance, might benefit from a compassionate understanding from their colleagues, leading to increased support and improved morale. This understanding transcends mere politeness; it’s about genuine connection and shared humanity. Instead of viewing colleagues as mere cogs in a machine, empathy allows for the recognition of individual strengths, weaknesses, and needs, leading to a more supportive and inclusive work environment.

Enhanced Communication and Understanding

Misunderstandings are inevitable in any workplace, but empathy significantly reduces their frequency and severity. By actively listening and attempting to understand the other person’s point of view, even if you don’t agree with it, you can foster more open and honest communication. This reduces the likelihood of misinterpretations and fosters a culture of trust and respect. For example, a manager who demonstrates empathy can better understand the challenges faced by their team members, leading to more effective communication and collaboration. This can manifest in clearer instructions, more tailored feedback, and a more supportive management style.

Improved Leadership and Management

Empathetic leaders are not only more effective but also more inspiring. They can better understand the needs and motivations of their team members, leading to increased engagement, productivity, and job satisfaction. An empathetic leader can identify and address potential problems before they escalate, fostering a proactive and supportive work environment. They are also better at providing constructive feedback and support, helping their team members grow and develop. This creates a positive feedback loop, where employees feel valued and appreciated, leading to increased loyalty and commitment to the organization.

Increased Innovation and Creativity

A workplace characterized by empathy fosters a culture of psychological safety. When employees feel safe to express their ideas and concerns without fear of judgment or ridicule, they are more likely to be creative and innovative. Empathy allows leaders and colleagues to understand the risks associated with creative ideas, fostering an environment where experimentation and failure are viewed as learning opportunities. This ultimately leads to a more dynamic and innovative workplace, capable of adapting to the ever-changing demands of the market.

Stronger Customer Relationships

Empathy extends beyond internal relationships; it’s also crucial for building strong customer relationships. By understanding the needs and concerns of customers, businesses can provide better service, build stronger loyalty, and improve their overall reputation. Employees who demonstrate empathy are better equipped to handle difficult customers, resolving conflicts effectively and maintaining a positive image for the company. This translates to increased customer satisfaction, positive word-of-mouth referrals, and ultimately, increased profitability.

Reducing Stress and Burnout

A workplace lacking empathy can be a breeding ground for stress and burnout. When employees feel undervalued, unsupported, or misunderstood, it can lead to decreased morale, increased absenteeism, and higher turnover rates. Empathy, on the other hand, can create a more supportive and understanding work environment, reducing stress and preventing burnout. This leads to a healthier and happier workforce, which is more productive and engaged.

In conclusion, empathy is not a soft skill; it’s a fundamental requirement for creating a thriving and successful workplace. By fostering empathy within the organization, businesses can improve teamwork, communication, leadership, innovation, customer relationships, and overall employee well-being. It’s an investment that yields significant returns, creating a more productive, humane, and ultimately, more successful organization. The cultivation of empathy should be a priority for any organization aiming for long-term growth and sustainability.
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If you have any questions or would like to share your thoughts on the column, feel free to send an email to jca.bblueprint@gmail.com. Looking forward to connecting with you!

Diri la ini tungod han iya kaanyag, kundi han iya kamaupay, han iya sakripisyo.

San Juanico Bridge is on the headlines nowadays due to the load restrictions and due to the recent events labeling it as an irritating tourist destination . Let us try to look at it in the lens of those living close-by.

To us Waraynons , San Juanico is an ally, a friend and a provider.

Beyond its touristic pull, this structure serves as a lifeline—quite literally—for the communities it links. Farmers from Samar can now reach markets in Tacloban with ease, delivering fresh produce that once took circuitous, costly routes. Students cross daily in pursuit of education, and families reunite with loved ones on either side without needing to board a banca at dawn. It may be made of concrete and steel, but it hums with the heartbeat of Filipino life.

Moreover, the bridge is a symbolic joining of cultures that were once separated by a stretch of water that felt like an ocean. In forging a physical link, it fostered a deeper sense of regional unity between Eastern Visayas’ two main islands. The bridge is not just infrastructure; it is a metaphor for our interconnected destinies as a people—how we rise or fall, not alone, but together.

In times of calamity, like the devastating Typhoon Yolanda, San Juanico’s value became even more evident. Relief efforts moved faster. Supplies, responders, and hope coursed through its lanes. It stood not only as a bridge, but as a beacon of continuity amid the rupture of disaster.

To reduce San Juanico Bridge to merely a scenic view is to miss the truth: that it is a living thread in the fabric of Visayan life. Yes, tourists will continue to admire its grandeur. But for those who live in its shadow, cross it daily, and rely on its presence—it is nothing short of essential.