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“The human factor: Emotional Intelligence and its Impact on Leadership”

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In contemporary organizational landscapes, technical proficiency and strategic acumen are no longer sufficient determinants of leadership success. The capacity to connect with, understand, and inspire individuals – the human factor – is increasingly recognized as a critical element of effective leadership. This necessitates a focus on emotional intelligence (EQ).

Emotional intelligence, defined as the ability to perceive, comprehend, manage, and utilize emotions, distinguishes proficient leaders from exceptional ones. It enables leaders to cultivate robust relationships, foster enhanced communication, navigate conflict constructively, and establish a more positive and productive professional environment.

Defining Emotional Intelligence

Emotional intelligence transcends mere affability; it comprises a defined set of competencies that can be cultivated and refined. The widely recognized model of emotional intelligence, articulated by Daniel Goleman, delineates five core components:

Self-Awareness: The capacity to recognize and comprehend one’s own emotions, strengths, limitations, values, and motivations. Self-aware leaders can accurately assess their performance, identify emotional triggers, and understand the impact of their emotions on others.

Self-Regulation: The ability to manage one’s emotions, impulses, and behaviors. Self-regulating leaders maintain composure under duress, adapt to evolving circumstances, and sustain a positive disposition, even amidst adversity.

Motivation: The intrinsic drive to achieve objectives and pursue excellence. Motivated leaders exhibit passion for their work, resilience in the face of setbacks, and a commitment to continuous improvement.

Empathy: The capacity to understand and share the sentiments of others. Empathetic leaders connect with team members on a personal level, comprehend their perspectives, and respond to their needs with compassion and understanding.

Social Skills: The ability to cultivate and sustain robust relationships, communicate effectively, and influence others. Socially adept leaders establish rapport with team members, resolve conflicts constructively, and inspire collaboration and teamwork.

The Influence of Emotional Intelligence on Leadership Efficacy

Emotional intelligence exerts a significant influence on various facets of leadership effectiveness:

Cultivating Trust and Rapport: Leaders with elevated EQ cultivate trust and rapport with team members by demonstrating empathy, understanding, and respect. This fosters a secure and supportive environment wherein employees feel comfortable sharing ideas, concerns, and feedback.

Enhancing Communication: Emotionally intelligent leaders communicate effectively by understanding their own emotions and those of others. They tailor their communication style to the audience, listen attentively, and provide constructive feedback.

Managing Conflict Resolution: Leaders with high EQ manage conflict constructively by understanding the underlying emotions and needs of the involved parties. They facilitate dialogue, identify common ground, and resolve disputes equitably.

Motivating and Inspiring Others: Emotionally intelligent leaders motivate and inspire others by understanding their individual needs and aspirations. They articulate a shared vision, communicate it effectively, and empower team members to achieve their objectives.

Promoting Teamwork and Collaboration: Leaders with elevated EQ promote teamwork and collaboration by fostering a sense of belonging, encouraging open communication, and resolving conflicts constructively. They cultivate a cohesive and supportive team environment where all members feel valued and respected.

Improving Decision-Making Processes: Emotionally intelligent leaders make informed decisions by considering both rational and emotional factors. They recognize how their emotions and biases may influence their judgment and solicit input from others to gain a balanced perspective.

Driving Organizational Performance: Ultimately, emotional intelligence enhances organizational performance by fostering a more engaged, productive, and innovative workforce. Leaders with high EQ cultivate strong relationships, promote a positive work environment, and inspire team members to realize their full potential.

Strategies for Enhancing Emotional Intelligence

Emotional intelligence is not an immutable attribute; it can be developed and enhanced through deliberate practice. Consider the following strategies for cultivating EQ:

Cultivate Self-Awareness: Monitor your emotions and their impact on your thoughts, behaviors, and relationships. Maintain a reflective journal, practice mindfulness, or solicit feedback from trusted colleagues.

Enhance Self-Regulation: Develop the capacity to manage your emotions and impulses. Practice deep breathing exercises, mindfulness techniques, or other stress-reduction strategies.

Develop Empathy: Endeavor to understand the perspectives and emotions of others. Practice active listening, ask clarifying questions, and demonstrate genuine interest in their experiences.

Refine Social Skills: Enhance communication, conflict resolution, and relationship-building skills. Attend professional development workshops, engage with relevant literature, or seek guidance from a mentor.

Solicit Feedback: Request candid feedback from trusted colleagues, friends, or family members regarding your emotional intelligence. Remain receptive to constructive criticism and utilize it to identify areas for personal growth.

Conclusion: Embracing the Human Factor in Leadership

In an increasingly technology-driven and data-centric world, the human factor remains paramount for effective leadership. Emotional intelligence is the key to unlocking the potential of teams, cultivating strong relationships, and establishing a thriving professional environment. By developing and refining EQ, leaders can enhance organizational performance, inspire their teams, and positively impact the lives of those around them. It is imperative to embrace the human factor and lead with emotional intelligence.
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If you have any questions or would like to share your thoughts on the column, feel free to send an email to jca.bblueprint@gmail.com. Looking forward to connecting with you!

Globe posts record P165.1 billion revenues in 2025 amid strong data demand

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Globe Telecom posted a record P165.1 billion in consolidated gross service revenues for full-year 2025, surpassing 2024 levels despite inflation and natural calamities.

The company’s strong performance was driven by robust demand for data and digital services, which now account for 88% of total revenues, up from 86% in 2024. Fourth-quarter revenues reached P43.4 billion, up 5% from the previous quarter, supported by increased mobile data usage, broadband demand, and operational efficiency.

Globe’s mobile business hit an all-time high of P116.9 billion in service revenues, with its subscriber base rising to 65.8 million. Mobile data revenues reached P101.2 billion, fueled by growing 5G adoption and digital content engagement.

Home broadband revenues grew to P24.0 billion, led by fiber adoption, with total broadband subscribers increasing to 2.1 million. Globe also launched the 5G WiFi loop device, offering portable high-speed connectivity for homes and on the go.

Corporate data services generated P20.7 billion in 2025, driven by ICT solutions, cloud services, and cybersecurity offerings. Globe’s non-telco businesses contributed P2.3 billion.
Full-year net income was P23.3 billion, slightly down from 2024, while EBITDA reached P87.6 billion with a 53.1% margin. Globe maintained a solid financial position, with total debt at P256.3 billion.

“Our 2025 results reflect the resilience and adaptability of our core business,” said Globe President and CEO Carl Raymond Cruz. “We will continue to expand our 5G footprint, broadband reach, and digital services to meet evolving customer needs.” (PR)

High-value drug suspect nabbed in Kananga, Leyte

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ORMOC CITY — Authorities arrested a high-value drug suspect in Barangay Poblacion, Kananga, Leyte on January 30, ending his status as a Regional Most Wanted Person.

The suspect, alias “Boss G,” 49, unemployed, is wanted for violations of Sections 5 and 11, Article II of RA 9165, the Comprehensive Dangerous Drugs Act of 2002. He is listed under COPLAN GUNDAM as a High-Value Individual (HVI).

The arrest was carried out peacefully at 3:32 PM by the PNP Drug Enforcement Group Special Operations Unit 8 (PNP DEG SOU 8) in coordination with local and regional law enforcement agencies. The suspect was informed of his constitutional rights and brought to the PNP DEG SOU 8 Office for proper documentation and disposition.

(ELVIE ROMAN ROA)

Four grocery employees charged in P40,000 theft in Biliran

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ORMOC CITY-Four grocery employees are facing qualified theft charges after being caught on CCTV conspiring to steal items worth around P40,000 from a local store in Brgy. San Isidro, Biliran, Biliran on February 2.

The complainant, 44-year-old businesswoman alias “Lovely,” discovered discrepancies between her inventory and actual sales, prompting a review of CCTV footage. The recordings showed cashiers alias “May,” 19, and alias “Jess,” 18, removing items without scanning them. Two others, alias “Roy,” 22, and alias “Nic,” 18, assisted as driver and lookout, police said.

Biliran police are preparing documents to formally file the charges against the suspects.

(ROBERT DEJON)

Contractual worker nabbed in a buy-bust

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ORMOC CITY– A 46-year-old contractual worker was arrested in a buy-bust operation in Brgy. Sto. Niño, Isabel, Leyte on Friday noon, with police recovering more than a gram of suspected shabu.

The suspect, identified as alias “Marvs,” had one sachet of the illegal substance purchased by an undercover operative for P500, along with six additional sachets hidden in a cigarette pack. The total estimated quantity of shabu was 1.349 grams, with a street value of around P9,173, police said.

“Marvs” was informed of his rights and is now facing charges under the Comprehensive Law Against Illegal Drugs (RA 9165) at the Provincial Prosecutor’s Office in Ormoc City. He is temporarily detained at the Isabel Municipal Police Station.

(ROBERT DEJON)

Most wanted mechanic arrested in Biliran

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ORMOC CITY — A 22-year-old mechanic, listed as Rank No. 8 on the regional most wanted persons list, was arrested by local police on Thursday afternoon, February 5, in Brgy. Palanay, Caibiran, Biliran.

Police identified the suspect as alias “Aimil,” a married resident of Vista Del Mar, Brgy. Cabibihan of said town.

He was apprehended under a warrant of arrest issued on February 3, 2026, by RTC Branch 37 Presiding Judge Constantino Esber for statutory rape under RA 8353, as amended by RA 11648 (Art. 266-A (2) of the Revised Penal Code).

The court recommended no bail.

The suspect was informed of the charges and his constitutional rights in a language he understood. He was brought to the Caibiran Municipal Police Station for booking before being turned over to the court that issued the warrant.

(ROBERT DEJON)

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