Multiple fiber cuts due to construction activities cause service disruption in Central, Eastern Visayas

On Wednesday, May 24, Globe lines in Central and Eastern Visayas were affected by multiple fiber cuts, disrupting services for customers using Globe Prepaid, Globe Postpaid, Globe Platinum, TM, Globe Business, Globe At Home Prepaid WiFi, Globe At Home Postpaid and LTE@Home.

The incident, which was caused by government-contracted construction activities, impacted millions of customers who experienced difficulties in making and receiving calls, texts, and internet browsing.

Fiber cuts were traced to Tagkawayan, Quezon due to activities by Joey Ding Contractor, and Tagbilaran City in Bohol, because of construction work by Cebu 7H Technochem Industries.

Globe’s technical and network teams worked double time to restore services to normal. Services were back up in all affected areas by early afternoon of the same day.

Globe is currently coordinating with the Department of Public Works and Highways, which leads construction activities in the affected sites, to investigate what caused the fiber cuts.
Globe appeals to contractors to exercise utmost care in excavation activities and roadworks in consideration of utility lines that may be affected, as unintended cuts cause service interruptions that affect customers and result in costly repairs. (PR)