Catarman N. Samar –In line with its commitment to quality service delivery and continuous improvement, the Department of Public Works and Highways (DPWH) – Northern Samar 1st District Engineering Office (DEO) successfully underwent the CY 2025 Internal Quality Audit (IQA) from July 21 to 25, 2025, at the district office.
The five-day audit was conducted by Engr. Irvette Lourmarie R. Gozun of Las Piñas Muntinlupa DEO.
The audit process involved a comprehensive review of documents and in-depth interviews with top management, section chiefs, and unit heads.
During the entrance conference, Engr.Gozun underscored that the main objective of the audit is to determine continuous conformance to the implemented Quality Management System to ISO 9001:2015 standards and to determine areas for improvement on all processes.
The first two days focused on the thorough examination of documentary requirements across all sections and units. This was followed by process interviews and room-to-room inspections on the third and fourth days.
On the final day, an exit conference was held where Engr. Gozun presented initial findings, commended good practices, and shared key observations that could help further streamline operations. The audit results, including commendations and improvement recommendations, will be forwarded to the Overall QMS Secretariat at the DPWH Central Office for final review and validation.
“The Internal Quality Audit is more than just a compliance activity, it is a critical tool for evaluating our systems and ensuring that we remain aligned with our goal of delivering efficient, transparent, and quality services to the public. I commend the entire team for their dedication and encourage everyone to continue upholding the standards of our Quality Management System. Let us take this as an opportunity to learn, grow, and strengthen our service for the public.” said District Engineer Alvin A. Ignacio, the Office QMS Core Team Leader.
(ANALIZA A. PABIA/PR)
